Last Updated: 14 February 2026
Experts ORM Solutions (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ExpertsORMSolutions.com or use our services.
By accessing our website or purchasing our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Company name
- Website URL
- Billing information
- Any information submitted through contact forms or quote forms
b) Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
c) Communication Data
- Emails sent to us
- Live chat conversations
- Support tickets
- Order-related inquiries
2. How We Use Your Information
We use collected information to:
- Provide Online Reputation Management services
- Process orders and manage billing
- Communicate regarding projects and updates
- Respond to inquiries and support requests
- Improve website functionality
- Monitor performance and analytics
- Send service-related notifications
We do not sell your personal information to third parties.
3. Data Protection & Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no internet-based system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
4. Third-Party Services
We may use third-party tools and platforms such as:
- Payment processors
- Analytics tools
- Live chat software
- Email marketing platforms
- CRM systems
These providers process information according to their own privacy policies. We are not responsible for third-party privacy practices.
5. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Once no longer required, data may be securely deleted.
6. Client Confidentiality
As an Online Reputation Management agency, we understand the sensitive nature of client information.
We maintain strict confidentiality regarding:
- Reputation issues
- Crisis situations
- Strategic plans
- Personal branding matters
We do not publicly disclose client identities without written consent.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and support marketing efforts. Please refer to our Cookies Policy for more details.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
To exercise these rights, contact us at contact@expertsormsolutions.com.
9. International Users
If you access our website from outside our primary operating region, please note that your information may be transferred and processed internationally.
By using our services, you consent to such transfers where permitted by law.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Monthly Retainer & Service Nature
Our services operate on a monthly retainer basis with a minimum 3-month agreement. We recommend a 6-month engagement for optimal results.
Due to the digital and virtual nature of our services:
- All purchases are final
- No refunds are provided
- Unlimited revisions are offered within the scope of the selected plan
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be reflected with a revised “Last Updated” date.
13. Contact Information
If you have questions about this Privacy Policy, please contact us:
General inquiries: contact@expertsormsolutions.com
Customer support: support@expertsormsolutions.com
Order-related queries: order@expertsormsolutions.com