Last Updated: 14 February 2026
Thank you for choosing Experts ORM Solutions. Please read this Return & Refund Policy carefully before purchasing any of our services.
By purchasing our services, you agree to the terms outlined below.
1. Nature of Our Services
Experts ORM Solutions provides digital and virtual Online Reputation Management (ORM) services including strategy development, content creation, monitoring, suppression campaigns, and reputation improvement solutions.
Because our services are:
- Digital in nature
- Strategy-based
- Time-intensive
- Resource-driven
They are non-returnable and non-refundable once purchased.
2. No Refund Policy
Due to the nature of digital services:
- All payments are final.
- We do not offer refunds under any circumstances.
- We do not provide partial refunds for unused time within a billing cycle.
Once work has commenced, resources and strategic efforts are allocated immediately, making refunds impractical.
3. Unlimited Revisions
While refunds are not available, we are committed to client satisfaction.
We provide:
✅ Unlimited revisions within the scope of the selected plan.
Revisions must remain within the agreed deliverables of the purchased package. Requests outside the original scope may require additional charges.
4. Monthly Retainer Commitment
All services operate on a monthly retainer basis.
- Minimum commitment: 3 months
- Recommended commitment for optimal results: 6 months or longer
Online reputation management is a long-term process, and meaningful results require consistent execution over time.
Early termination before the minimum agreement period does not qualify for refunds.
5. Custom Projects
For custom-quoted projects:
- Payments are non-refundable once the project begins.
- Strategy development and research time are billable and non-reversible.
6. Chargebacks & Disputes
Initiating a chargeback without contacting us first is considered a violation of our Terms & Conditions.
If you have concerns regarding services, we strongly encourage you to contact our support team for resolution.
We are committed to resolving issues professionally and fairly.
7. Service Satisfaction
If you are not satisfied with your service:
- Contact our support team
- Request revisions
- Schedule a strategy discussion
Our goal is long-term client success, and we will work with you within the scope of your plan.
8. Contact Information
For refund or billing-related inquiries, please contact:
General inquiries: contact@expertsormsolutions.com
Customer support: support@expertsormsolutions.com
Order-related queries: order@expertsormsolutions.com